What's New
Order Online Services has a new look!
With our new design, you can easily navigate between your
orders, RFQs, Your Terms and Conditions, Reports, and Page Hints.
Here's what's new in this
version of Order Online Services. If you need help using
Order Online Services, please call us toll-free at 888-490-5556.
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You can choose whether the Units per Package information displays on the Product Details page in Order Online by clicking the Display Units per Package field in the Add Properties or Edit Properties page.
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For security reasons, credit card numbers are automatically deleted after a specific time period. For real-time credit card transactions the deletion time is 30 days after a change in the order status. For non-real-time credit card transactions the deletion time is 15 days after a change in the order status.
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When you have orders with credit card numbers that are near their deletion time period, Order Online Services places an alert on the Order List page, above the order list. You can use the drop-down lists at the top of the Order List page to view those orders.
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You can now edit RFQ information by clicking Edit on the RFQ Form section of the RFQ Details page.
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You can change customer information, such as bill-to and ship-to addresses, by clicking Edit on the customer information section of the Order Details page.
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You can download multiple orders and RFQs from the Order List and the RFQ List. Be sure to keep the .tab extension on the downloaded file so that you can easily view it in Excel or Lotus.
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You can tag RFQs and orders for your business needs. With the Tag option, you can assign orders to certain individuals within your organization, mark RFQs as urgent or special, or create your own custom categories. The Tag column on the Order List and RFQ List displays 9 characters, but you can enter a description of up to 100 characters.
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If you are processing real-time credit card transactions with FDMS, you can use the Credit Card Manager to authorize credit card transactions.
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If you are processing real-time credit card transactions with FDMS, Order Online Services guides you through generating FDMS reports on settlements. Just click the Reports tab to begin.
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For security reasons, be sure to
change your Order Online Services password every 60
days.
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Look for helpful hints in the gray area
of every page in Order Online Services. These hints help you
every step of the way!
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You can send acknowledgements
to several customers simultaneously from the Orders List and
the RFQs List.
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You can change the status of new orders to
"completed offline".
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Most pages in Order Online Services now feature a Print button. You can print from almost any page by accessing the Print option from you browser's menu. Be sure that the cursor is located in the section of the page you want to print.
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If you have private catalogs, Order Online Services displays User ID information for your customer. You can click the User ID column heading on the Order List or RFQ List to sort this way.
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You can use the Credit Card Manager to change credit card information for your customers. Just click on the Credit Card Manager button, and Order Online Services guides you through the process.
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If your customers pay by credit card, you can choose in Your Terms and Conditions to set up Order Online to send you an email notification five days prior to the credit card deletion date. Just enter your email address in the Order/RFQ Notification section of YTC. Be sure to separate each email address with a semi-colon.
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You can now add shipping charges to an order as a flat rate or a percentage of the order total.
You can enter the flat dollar amount in the Shipping section of Your Terms and Conditions.
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If you are processing real-time credit card transactions, you can choose several authorization
options for orders. You can even submit an authorization just to verify that the credit card
was not reported lost or stolen. You can specify your authorization preferences in the Services section
of Your Terms and Conditions.
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You can specify several email addresses for notification on new orders and RFQs. You can enter this information in Your Terms and Conditions. Be sure to separate each email address with a semi-colon.
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If your email is set up to page your cell phone, you can enter this email address in the Order/RFQ Notification section of your profile. Order Online Services will work with your system to page your phone when you have a new order or RFQ.
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You can draft an acknowledgement email to your customers in Your Terms and Conditions. Just choose to activate the Acknowledge button and you can send simultaneous email acknowledgements to several customers.
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You can draft an order confirmation email to your customers in Your Terms and Conditions. Just choose to activate the Order Confirmation option in the Customer Emails section of YTC. The confirmation message will be automatically added to every order confirmation.
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